1. Acceptance of Terms
By accessing or using the REA Hub platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity.
If you do not agree to these Terms, do not use the Service.
2. Description of Service
REA Hub provides a compliance management facilitation platform designed for Australian real estate agencies. The Service includes tools for CPD and licence tracking, trust account compliance checklists, marketing tracking for listed properties, policy management, and audit readiness reporting.
The Service is a record-keeping, checklist, and document management tool only. REA Hub facilitates the organisation and tracking of compliance activities — it does not provide legal advice, financial advice, or compliance advice, and does not act as a compliance consultant or certifier in any capacity.
REA Hub does not verify, audit, or certify any data, records, or documents entered by users. Responsibility for meeting all legislative obligations — including under the Property and Stock Agents Act 2002 (NSW), the Residential Tenancies Act 2010 (NSW), and any applicable state or territory legislation — remains entirely with the licensee in charge, the agency, and its authorised representatives.
3. User Responsibility for Data and Compliance
You are solely responsible for:
• The accuracy, completeness, and currency of all data, records, checklists, and documents you enter into the Service
• Ensuring that your use of the Service aligns with your actual compliance obligations under applicable law
• Taking all necessary steps to achieve and maintain compliance with relevant legislation and regulatory requirements
• Verifying that any checklist items, templates, or prompts within the platform are appropriate for your specific circumstances
The Service does not replace professional compliance advice. REA Hub strongly recommends that licensees obtain independent legal or compliance guidance where required. Marking a checklist item as complete within the platform does not constitute compliance with any legal obligation — it is a record that you have taken that step.
4. Subscriptions and Payment
Access to the Service requires a paid subscription. Subscription fees are billed monthly in advance and are non-refundable except as required by Australian Consumer Law.
Fees are charged in Australian dollars (AUD) plus GST where applicable. We may change pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.
Payment is processed by Stripe. REA Hub does not store credit card details.
5. Permitted Use
You may use the Service only for your agency's internal compliance management purposes. You must not:
• Share your account credentials with persons outside your organisation
• Use the Service to store data unrelated to your compliance obligations
• Attempt to reverse-engineer, scrape, or extract data from the platform
• Use the Service in any way that violates applicable Australian law
• Resell or sublicence access to the Service to third parties
6. Your Data
You retain ownership of all compliance records, staff data, and property information you upload to the Service. By using the Service you grant REA Hub a limited licence to store, process, and display your data solely for the purpose of providing the Service to you.
We do not access your data except to provide technical support when explicitly requested, or for security and fraud prevention purposes.
7. No Guarantee of Compliance Outcomes
REA Hub makes no representation or warranty, express or implied, that use of the Service will result in compliance with any applicable law, regulation, or regulatory requirement. The platform is a facilitation tool — whether your agency is compliant at any given time depends entirely on the accuracy of the data you enter and the actions you take outside the platform.
REA Hub is not liable for any regulatory penalties, enforcement action, audit failures, licence suspensions, or other consequences arising from your agency's compliance status, whether or not you use the Service.
8. Limitation of Liability
To the maximum extent permitted by law, REA Hub's total liability to you for any claim arising from or related to the Service is limited to the fees you paid in the three months preceding the claim.
REA Hub is not liable for any indirect, incidental, consequential, or special damages, including loss of profits, loss of data, regulatory penalties, or fines arising from your use of or inability to use the Service.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
9. Availability and Maintenance
We aim for 99.5% monthly uptime excluding scheduled maintenance. We will provide reasonable advance notice of planned downtime. We are not liable for downtime caused by third-party infrastructure providers, force majeure events, or circumstances beyond our reasonable control.
10. Termination
Either party may terminate the subscription at any time. If you cancel, access continues until the end of the current billing period. Your data is retained for 90 days following termination and then permanently deleted.
We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or use the Service in a way that creates legal risk for REA Hub or other users.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
13. Contact
Questions about these Terms:
REA Hub Pty Ltd
hello@reahub.com.au
Sydney, NSW, Australia