Know your compliance score before the auditor does

Live compliance dashboard

A real-time overview of your agency's compliance health across staff, properties, policies, and trust accounting — with scores and action items.

Staff & licence compliance

Track CPD completion, licence expiry, and onboarding status for every team member. See at a glance who needs attention.

Property checklists

Per-property compliance checklists for sales and management ensure every transaction has the required documentation before settlement or audit.

Policy & procedures library

Maintain a current library of agency policies with review dates, overdue alerts, and version tracking.

Statutory registers

Gift, complaints, incident, and risk registers — structured and searchable, ready to present to any auditor or regulator.

Trust accounting records

Transaction logs, reconciliation records, monthly reports, and annual audit reports — all stored and accessible.

What do NSW Fair Trading auditors look for during a real estate audit?

NSW Fair Trading auditors typically review trust account records and reconciliations, CPD completion for all licence holders, agency agreement compliance for sales and management properties, AML/CTF procedures (for applicable agencies), complaints handling records, and policies and procedures. REA Hub maintains records across all of these areas.

How much notice does NSW Fair Trading give before an audit?

NSW Fair Trading can conduct inspections with or without notice. Announced audits may provide a few days' notice; however, unannounced inspections do occur. This is why maintaining ongoing compliance records — rather than preparing at the last minute — is critical.

What is a real estate compliance score?

REA Hub's dashboard calculates a compliance score for each module — staff, properties, policies, trust accounting — based on the completeness of your records. It gives principals a real-time view of where their agency's compliance gaps are before an auditor identifies them.

Does REA Hub cover both sales and property management compliance?

Yes. REA Hub includes separate compliance checklists for residential sales transactions and residential property management, covering items such as CMA reports, agency agreements, identification, AML checks, and contract documentation.

Can I generate a compliance report to show an auditor?

REA Hub stores all compliance data in structured records that can be reviewed and exported. You can present your CPD register, policy library, trust account records, and register history directly from the platform.